Refund Policy

Last updated: 2 May 2026

We want you to be confident before paying. This policy is short, concrete, and applied without question for the cases listed below.

7-day money-back

On your first $99 annual payment: full refund within 7 days, no questions asked. Email billing@quietlands.io from your account email with the word "refund" — we process within 3 business days.

Cancellation

• Disable auto-renew at any time from your account.
• Within 7 days of payment: cancellation triggers an automatic full refund.
• After 7 days: the current annual term is non-refundable but cancellation prevents the next renewal.

Exceptional circumstances

Outside the 7-day window we may issue refunds for:

• Service downtime: if the platform was unavailable for more than 72 consecutive hours during your term, we extend access by one month free.
• Misrepresentation: if a feature you specifically purchased was removed without 30 days notice, we refund the unused portion.
• Duplicate charges or billing errors: always refunded immediately on report.

What is NOT refundable

• The annual term beyond the 7-day window (excluding the exceptional circumstances above).
• Charges arising from your own account misconfiguration.

How to request a refund

1. Email billing@quietlands.io from your account email.
2. Include the invoice number (or just say "most recent").
3. One sentence about why is appreciated but not required for the 7-day window.

We acknowledge within 1 business day and process within 3. Refunds appear on your card within 5–10 business days depending on your bank.

Chargebacks

Please contact us before initiating a chargeback. We resolve the overwhelming majority of refund requests within 3 days, faster than your bank's chargeback process. Chargebacks initiated without contacting us first may result in account suspension to prevent abuse.

Contact

billing@quietlands.io